Refund policy

Returns, Refunds & Exchanges Policy

All purchases made on STUDIO KORA are final. We do not accept refunds, returns, exchanges, or alterations under any circumstances.

Products which are made to order will strictly not be accepted for return or exchange. Ready to ship products are eligible.

The only exception applies to products (including sale products) received in a defective or damaged condition, provided that:

  1. The issue is reported to our customer care team in writing within 24 hours of delivery
  2. The product is unused, unworn, unwashed, and returned in its original condition with all tags and packaging intact
  3. Studio Kora's delivery agent verifies the defect or damage

Cancellation Policy

Cancellation requests must be raised within 24 hours of placing the Order. Requests submitted after this period will not be entertained under any circumstances. All cancellation requests are subject to review, and Studio Kora reserves the right to accept or reject any request at its sole discretion.

Non-Cancellable Items:

  • Sale/Clearance Products: No return, exchange, or cancellation request can be raised for items purchased during sale or clearance.

APPARELS

Eligibility for Return/Exchange

Returns or Exchanges are accepted only if the item is received in a damaged or defective condition. Claims must be raised within 24 hours of delivery by emailing us at studiokoraofficial@gmail.com

How to Raise a Claim

When raising a claim, you must include:

  1. A detailed description of the issue
  2. A mandatory unboxing video clearly showing the package being opened
  3. Clear supporting images of the defect/damage
  4. The product in its original condition, unworn, unused, unwashed with all original packaging and tags intact

Additional Note – Exchanges are subject to stock availability.

Inspection & Approval

Once your claim is received, our team will inspect the product along with supporting evidence and respond accordingly. Please note that STUDIO KORA reserves the absolute right, at its sole discretion, to accept or reject any claim without obligation to provide further justification, and such decision shall be final and binding.

Non-Returnable Items

  • Items purchased during sale/clearance events