Shipping policy

General Terms & Conditions and Shipping Policy

Customers must bear return shipping charges, unless the item received is incorrect or damaged.

If the package is damaged during delivery, please raise a claim directly with the courier provider using the AWB (tracking) number.
You may also email us at studiokoraofficial@gmail.com for assistance.

Orders cannot be cancelled once placed, as each product is handcrafted with care.

Once an order is placed, delivery details will be shared via email/phone.
All payments are to be made via Credit and Debit Cards, UPI, and Bank Transfers.
Tracking details will be sent by our logistics team once the order has been dispatched.

Standard Shipping: 15–30 working days (for hand-making and dispatch).
Express Shipping: 10–15 working days (for hand-making and dispatch).
Ready-To-Dispatch Items: Delivered within 7–10 working days with standard shipping option.

In case of an expected delay in shipment, the Company will notify the customer with the updated timeline and details.

If an order is marked as delivered to an incorrect or wrong address due to inaccurate, incomplete, or erroneous address details provided by the customer at the time of placing the order, Studio Kora shall not be held responsible or liable for such mis-delivery, non-delivery, or any resulting loss or inconvenience.
If the shipping address provided by the customer is incorrect and the order cannot be delivered, the order will be considered completed, and no refund will be issued.
The company will attempt re-delivery only once more after confirming the correct address with the customer.
Customers will be required to bear the additional shipping charges for re-delivery.

Each Studio Kora piece is crafted with great care and attention to detail.
As our products are handmade with love and effort, we do not accept cancellations once an order has been placed.

For any queries regarding shipping and delivery, please contact us: